Trainning

Đào tạo giám sát hệ thống CCTV

Client Overview

Mercedes-Benz Vietnam, a leading automotive brand with large-scale operations and extensive physical assets, required a powerful and intelligent training program to equip their security personnel with skills to monitor and manage CCTV systems effectively. The client needed more than a basic introduction — they sought a training framework that could integrate with their security policies, standardize monitoring procedures, and ensure real-time incident response.

The Challenge

Operating a large-scale CCTV network presented several major pain points:

• Inconsistent monitoring practices across different shifts and departments due to lack of standardized training.

• Manual reporting of incidents led to delays in escalation and incomplete documentation.

• No structured guidelines on camera placement, coverage blind spots, or evidence handling.

• Lack of integration with incident management systems created gaps in investigation and reporting.

The Solution

We developed a modern CCTV Surveillance Training Program tailored for Mercedes-Benz Vietnam’s operational security requirements and compliance standards:

1. Policy Integration
   Aligned CCTV monitoring practices with the company’s security and privacy policies.

   Clear escalation protocols for incidents detected on camera.

   Defined responsibilities and permissions for different security roles.

2. Hands-on Equipment Training
   Practical sessions on using CCTV systems, including PTZ (pan-tilt-zoom) controls, video playback, and exporting evidence.

   Troubleshooting common technical issues with cameras and network video recorders (NVR).

   Reinforced proper maintenance routines to reduce downtime and ensure recording continuity.

3. Incident Response Drills
   Scenario-based exercises to train teams on responding to security events detected by CCTV.

   Coordination with on-site security teams for immediate intervention.

   Reporting and preserving video evidence according to chain-of-custody standards.

Conclusion

Mercedes-Benz Vietnam benefited from significant improvements in their CCTV operations:

• 60% reduction in response time to on-camera incidents thanks to standardized monitoring and escalation.

• 95% accuracy in evidence handling and reporting through trained staff.

• Enhanced overall situational awareness and deterrence capabilities.

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